Return & Refund Policy

Here's how returns, exchanges, and refunds work at NOZA.

When we issue refunds

NOZA provides full refunds in the following cases:

• Item sent in error by NOZA — if you receive a different product than the one you ordered, we resolve it immediately.
• Order not received due to a proven courier error.
• Right of withdrawal — you have the right to return your order within 14 calendar days of receipt, with no need to justify your decision. In this case:
  • Return shipping costs are the customer's responsibility.
  • Only items in perfect condition, with intact packaging, will be accepted and refunded.

Refunds are processed via the original payment method, within 5 to 10 business days after receipt and validation of the returned item.

When we do not issue refunds

We do not process refunds in the following situations:

• The courier was unable to contact the customer for delivery and the order was returned.
• The packaging has been opened, regardless of the reason.
• The 14-day right of withdrawal period has expired.
• Situations where no error occurred on the part of NOZA or the courier.

Product exchanges

We accept product exchanges under the following conditions:

• The product received is damaged or different from what was ordered.
• The packaging is intact and the product is in perfect condition.
• The exchange request is made within 14 days of receipt.

How to request a return or exchange

The process is simple. Just contact us with the following information:

• Order number
• Photos of the shipping box and product (if damaged)
• Description of the reason for the return or exchange
• The item(s) to be returned or exchanged